Customer Service Coordinator

The Customer Service Coordinator is responsible for answering incoming calls and e-mails from consumers, retailers and sales representatives placing orders, resolving customer issues and cross selling products.

General responsibilities include:

  • Respond to consumer and retailer related inquiries in a timely and efficient manner.
  • Manage and facilitate the placement of orders, tracking of shipments, warranty inquiries, billing questions, requests for information and recommendations from all levels of customers.
  • Provide exceptional customer relations to achieve growth and service level objectives.
  • Serve as a product expert on the organization’s product offerings, services and policies.
  • Input and manage data in client base software and maintain account information as required.
  • Compose and respond to emails demonstrating proper use of grammar and syntax.
  • Work with assigned outside sales force (Independent Sales Representatives)

 Knowledge, Skills and Abilities:

  • Ability to work well in a small team oriented, call center environment.
  • Ability to up sell and promote all company products.
  • Excellent communication skills with the ability to interact positively with co-workers, consumers and sales professionals.
  • Excellent organizational skills.
  • Excellent attention to detail.
  • Innovative, strategic problem solver and results focused.
  • Ability to multi-task in a fast-paced environment.
  • Ability to maintain high energy and enthusiasm.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Minimum Qualifications:

  • Minimum of 2 (two) to 3 (three) years in sales/client customer service experience.